SHIPPING POLICY

Props Depot is owned and operated by Props Inc.

Shipping destinations

We ship within the United States. Shipping to Canada or other destinations is available only when offered during checkout.

Customers are responsible for entering a complete and accurate delivery address. We are not responsible for delays or losses caused by incorrect or incomplete address information.

Processing times

In-stock orders are generally processed within one to three business days, excluding weekends and holidays.

Custom, personalized, made-to-order, preorder, or backordered products may require additional production time. Any specific production estimate stated on the product page takes priority over the general processing time above.

Customers will be notified if an unexpected delay materially affects an order.

Shipping rates and free shipping

Free standard shipping is available on eligible orders of $100 or more shipped within the contiguous United States. Eligibility is based on the merchandise subtotal after discounts and before taxes.

Orders below the qualifying amount and orders shipped to Alaska, Hawaii, United States territories, Canada, or other eligible destinations may be charged the rate displayed during checkout.

Oversized, unusually heavy, custom, or restricted items may require a separate shipping charge when clearly disclosed before fulfillment.

Delivery estimates

Estimated transit times are displayed during checkout when available. Delivery estimates begin after processing and are not guaranteed.

Carrier delays, severe weather, holiday volume, natural disasters, customs processing, and other circumstances outside our control may affect delivery.

Tracking

When tracking is available, a shipping-confirmation email will be sent after the order has been transferred to the carrier. Tracking information may require up to 48 hours to update.

Local pickup

Local pickup may be offered for eligible products at:

Props Depot / Props Inc.
16770 Stagg St.
Van Nuys, CA 91406

Wait until you receive confirmation that your order is ready before arriving for pickup. Pickup availability and preparation times may vary by product.

International orders

If international shipping is available during checkout, the customer is responsible for applicable customs duties, import taxes, brokerage charges, and local fees unless checkout expressly states otherwise.

International orders may experience customs delays. Props Depot cannot guarantee customs-clearance or international-delivery dates.

Missing or delayed packages

If tracking shows no movement or a package has not arrived within the carrier’s expected delivery period, email propsdepot@gmail.com with your order number.

We will assist with a carrier investigation when appropriate. Carrier investigations may require additional information from the recipient.

Packages marked delivered

If tracking shows “delivered” but you cannot locate the package:

1. Check the delivery area and surrounding property.

2. Confirm the shipping address on the order.

3. Ask household members, neighbors, building staff, or mailroom personnel.

4. Contact the carrier.

5. Email propsdepot@gmail.com if the package remains missing.

Damaged shipments

Report shipping damage within seven days of delivery. Include the order number and photographs of the product, packaging, and shipping label.

Returned or refused packages

If a package is returned because of an incorrect address, failed delivery, refusal, or failure to collect it, the customer may be responsible for reshipping costs. Original shipping charges may be nonrefundable.

Contact

Questions about shipping may be sent to propsdepot@gmail.com.

CONTACT INFORMATION

Props Depot is the online retail store of Props Inc.

Business and mailing address:

Props Depot / Props Inc.
16770 Stagg St.
Van Nuys, CA 91406
United States

Customer service email: propsdepot@gmail.com

Please include your order number when contacting us about an existing purchase. We generally respond to customer-service inquiries within two business days.

Local pickup is available only when offered for the product and confirmed in advance. Please do not arrive for pickup until you receive notification that your order is ready.