RETURN AND REFUND POLICY

Props Depot is owned and operated by Props Inc.

Returns

We accept eligible returns requested within 30 days after delivery.

To qualify for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received. It must include its original packaging, tags, accessories, and proof of purchase.

Before returning an item, email propsdepot@gmail.com with your order number and reason for the return. Returns sent without prior authorization may not be accepted.

Approved returns should be sent to:

Props Depot / Props Inc.
16770 Stagg St.
Van Nuys, CA 91406
United States

Return shipping

Customers are responsible for return-shipping costs for unwanted items, incorrect size selections, or changes of mind.

Props Depot will cover reasonable return-shipping costs when an item is defective, damaged upon arrival, or different from what was ordered.

Original shipping charges are nonrefundable unless the return results from an error by Props Depot.

We do not charge a restocking fee.

Damaged, defective, or incorrect items

Inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, contact propsdepot@gmail.com within seven days of delivery.

Include your order number and clear photographs of the item, packaging, and shipping label. We will evaluate the issue and provide an appropriate replacement, refund, or other resolution.

Nonreturnable items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Custom, personalized, or made-to-order products

• Items marked “Final Sale”

• Gift cards

• Used, worn, washed, altered, or damaged items

• Items returned without their original packaging, accessories, or components

• Hazardous materials, flammable liquids, or gases

Contact us before purchasing if you have questions about whether a particular item is returnable.

Exchanges

The fastest way to exchange an eligible item is to request a return and place a separate order for the replacement item after the return is approved.

Refunds

We will inspect returned items and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or credit-card provider may require additional processing time.

Contact propsdepot@gmail.com if more than 15 business days have passed since your refund was approved.

Order cancellations

Contact propsdepot@gmail.com as soon as possible if you need to cancel an order.

Orders may be canceled before fulfillment begins. Once an order has been processed, produced, packed, or shipped, cancellation may not be possible. Custom and made-to-order purchases cannot be canceled after production begins.