PRIVACY POLICY

Props Depot is an online retail store owned and operated by Props Inc. This Privacy Policy explains how Props Inc., doing business as Props Depot, collects, uses, discloses, and protects personal information when you visit propsdepot.com, purchase products, communicate with us, or otherwise use our services.

Personal information we collect

Depending on how you interact with the store, we may collect:

• Contact information, including your name, email address, telephone number, billing address, and shipping address

• Order information, including products purchased, order history, returns, refunds, and customer-service communications

• Payment and transaction information processed by Shopify and applicable payment providers

• Account information if you create or use a customer account

• Device and usage information, including IP address, browser type, device information, pages viewed, referring pages, interactions with the store, and cookie identifiers

• Marketing preferences and information about your interaction with advertising or promotional communications

• Information you voluntarily provide when contacting us, submitting a form, entering a promotion, or requesting customer support

We do not directly store complete payment-card numbers. Payments are processed through Shopify and the payment providers available during checkout.

How we collect information

We may collect information:

• Directly from you

• Automatically through cookies, pixels, log files, and similar technologies

• From Shopify and other service providers that support our store

• From advertising, analytics, social-media, and fraud-prevention partners

• From publicly available sources where permitted by law

How we use personal information

We may use personal information to:

• Process payments and fulfill orders

• Arrange shipping, pickup, returns, exchanges, and refunds

• Communicate about orders and customer-service requests

• Operate, maintain, secure, and improve the store

• Detect and prevent fraud, abuse, and unauthorized transactions

• Provide relevant advertising and measure marketing performance

• Maintain business, tax, accounting, and transaction records

• Enforce our policies and protect our legal rights

• Comply with applicable laws, regulations, and legal processes

How we disclose personal information

We may disclose personal information to service providers that help operate the store, including:

• Shopify

• Payment processors

• Shipping carriers and delivery providers

• Website hosting and technical-service providers

• Analytics and advertising providers

• Email, marketing, and customer-support providers

• Fraud-prevention and security providers

• Accounting, legal, insurance, and professional advisers

We may also disclose information when required by law, to respond to lawful government requests, to protect customers or our business, or as part of a merger, financing, acquisition, sale, or restructuring involving Props Inc.

Service providers may use personal information only as permitted by their agreements with us and applicable law.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, fraud-prevention, and related services.

Information about Shopify’s privacy practices is available at:

https://www.shopify.com/legal/privacy

Cookies and analytics

We use cookies and similar technologies to keep the store functioning, remember customer preferences, understand store usage, prevent fraud, measure advertising, and improve customer experience.

Your browser may allow you to block or delete cookies. Blocking certain cookies may prevent parts of the store or checkout from functioning properly.

Where required, you may also manage nonessential cookies through the privacy or cookie controls displayed on the website.

Advertising and information sharing

We do not sell personal information in exchange for money.

Our use of analytics and advertising services may be considered “sharing,” “targeted advertising,” or a “sale” under certain privacy laws, even when no money is exchanged. Where applicable, you may request to opt out by using the store’s privacy controls, submitting a recognized opt-out preference signal such as Global Privacy Control, or contacting propsdepot@gmail.com.

Data retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, comply with tax and accounting requirements, resolve disputes, prevent fraud, enforce agreements, and satisfy other legitimate business and legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Your privacy rights

Depending on where you live, you may have the right to:

• Know what personal information we collect, use, and disclose

• Request access to or a copy of your personal information

• Request correction of inaccurate personal information

• Request deletion of personal information, subject to legal exceptions

• Opt out of certain sales, sharing, or targeted advertising

• Limit certain uses of sensitive personal information, where applicable

• Withdraw consent where processing is based on consent

• Appeal a decision concerning a privacy request

• Exercise privacy rights without unlawful discrimination

To submit a privacy request, email propsdepot@gmail.com. We may need to verify your identity before completing the request.

An authorized agent may submit a request where permitted by law. We may request proof that the agent is authorized to act on your behalf.

Children’s privacy

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact propsdepot@gmail.com so we can review and delete it where appropriate.

Third-party websites

The store may contain links to websites operated by third parties. We are not responsible for the privacy, security, or content practices of third-party websites. Review their policies before providing personal information.

Changes to this policy

We may update this Privacy Policy to reflect changes in our business, technology, legal obligations, or privacy practices. The revised policy will be posted on this page with an updated effective date.

Contact

For questions, complaints, or privacy requests, contact:

Props Depot
Owned and operated by Props Inc.
16770 Stagg St.
Van Nuys, CA 91406
United States
Email: propsdepot@gmail.com